Town Departments

Town Departments

Office Hours
Regular office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding holidays

Office of the CAO (Administration)
The Office of the Chief Administrative Officer (CAO) is primarily responsible for directing the overall planning, coordination and control of all municipal operations in accordance with the objectives, policies and plans approved by Council. The department also oversees the Human Resources Department.

Community & Development Services
Community & Development Services is responsible for providing Council with recommendations on the long term development of the Town, as well as specific matters dealing with the development and use of private property within the municipality including land use policies, by-laws, development agreements and building permits.

The department consists of:
• Planning Services • Building Services • Heritage • Consent & Minor Variance/Legal Non-Conforming Uses • By-law & Parking Enforcement

Corporate Services
The Corporate Services Department is responsible for keeping the municipal records and for the preparation and distribution of information, correspondence, and Committee and Council Agendas for Council and for the public.

The department consists of:
• Clerk's • Finance and Taxation • Information Technology

Fire & Emergency Services
The Fire Department is responsible for fire and other emergency responses, fire prevention, and public fire safety education programs as authorized by Council.

The Operations Department oversees all public works infrastructure, as well as the operation and maintenance of all recreational facilities, parks and municipal properties.

The department consists of:
Parks and Recreation - Responsible for the Arenas, Town Buildings, Parks, Sports Fields, Niagara Lake Shore Cemetery, and the Community Awareness Guide.
Public Works - Responsible for constructing, operating, and maintaining the Town's public works infrastructure including water, sewer, roads, municipal drains and irrigation systems.