The Corporation of the Town of Niagara-on-the-Lake is committed to providing a barrier-free environment for our residents, job applicants, suppliers, visitors, and other stakeholders, who enter our premises, access our information, or use our services.  Please see our Statement of Commitment to Accessibility for further details.

Alternate formats for Town forms and documents are available upon request, and we will do our best to accommodate your needs in a timely fashion.

To access a TTY - Bell Relay Service:
1-800-855-0511 (Voice to TTY) or 711 (TTY to Voice)
Click here for details.

Should you require any accommodations for a disability in order to make a delegation to Council or speak at a public meeting, please contact the Clerk's Department in advance so arrangements can be made prior to the meeting.  The  Clerk's Department can be reached at 905-468-3266 or by e-mailing Colleen Hutt at

Planning a Special Event?
The Ontario government has put together a 'Planning Accessible Events' document with helpful tips on making everyone feel welcome.

The Town is also a member of the Joint Accessibility Advisory Committee (JAAC), which is a partnership between 6 communities in Niagara: Thorold, Pelham, Niagara-on-the-Lake, Lincoln, West Lincoln, and Grimsby.  Together with Council, we share a commitment to facilitate the identification and removal of barriers to people with disabilities promoting equal opportunities to our citizens of all abilities.

Please see the links below for additional information:
2020 Information

• NOTL Annual Report 2019 of the MYAP 2018-2021
Accessibility Assessment Project, Executive Summary (August 28, 2020) - The Herrington Group Ltd.
Niagara--on-the-Lake Access Audit - 2020
Costs by Facility & Priority

Emergency Preparedness Guide for People with Disabilities/Special Needs
Multi-Year Accessibility Plan 2018-2022
• Ontario’s Accessibility Laws, Standards and Compliance:
    » Ministry of Community and Social Services 
    » Ministry's Accessibility Channel on YouTube
    » Ontario Municipal Accessibility Toolbox 
    » Facility Accessibility Design Standards
• News:
    » Independent Review of AODA, 2005
    » Government of Ontario Response to Charles Beer Report

You can also stay connected with the JAAC by following them on Facebook.