About Us

About Us
Corporate Mission:
At your service - providing outstanding support, friendly assistance and effectively delivered services to our residents and businesses throughout Niagara-on-the-Lake. 

Our Values:
Accountability, Dedication, Respect, Service Excellence

Our Vision:
Working together to maintain our heritage, agriculture and distinct beauty while creating vibrant sustainable communities for all. 
Additional Information:
Background & Symbolism for Coat of Arms and Town Flag
History of Niagara-on-the-Lake
• 2016 Federal Census Data
Contact Us:
Town of Niagara-on-the-Lake
1593 Four Mile Creek Road
PO Box 100
Virgil, ON L0S 1T0

Main Phone: 905-468-3266
After Hours: 905-468-3278

TTY - Bell Relay Service
1-800-855-0511 (Voice to TTY)
711 (TTY to Voice)
Click here for details.
NEW: Online Request & Complaint Form

Office Hours:
Regular office hours are Monday to Friday, 8:30 a.m. - 4:30 p.m., excluding holidays.

SCENT FREE: Please note that the Town of Niagara-on-the-Lake promotes a scent-free environment and prohibits the use of synthetic fragrance at any time, as it may cause adverse physical effects that threaten the ongoing health and safety of employees, residents, and visitors. The Town of Niagara-on-the-Lake supports an environment within all Town-owned buildings that is free from overt synthetic fragrances. See the Scent Free Policy for more information. 
Administration, Clerks, Finance,
Human Resources & Information Technology

Phone: 905-468-3266
Fax: 905-468-2959
Operations Department
Public Works and Parks & Recreation
Phone: 905-468-3266
After Hours: 905-468-3278
Fax: 905-468-1722

Fire & Emergency Services
Phone: 905-468-3266
Fax: 905-468-1722

Community & Development Services
Building, Planning, By-law & Parking Enforcement
Phone: 905-468-3266
Fax: 905-468-0301

Community Centre
14 Anderson Lane (NOTL)
PO Box 100
Virgil, ON  L0S 1T0